Two-Factor Authentication

Two-factor authentication (2FA) adds an extra level of security. The additional step of authenticating your identity makes it much harder for an attacker to access your data, even if your credentials become compromised. Every TaxDome user should consider using two-factor authentication to keep their data safe. 

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Enable 2FA

Once you enable two-factor authentication (2FA), you should always have your smartphone handy when logging on to your TaxDome account. You’ll confirm your identity by typing the code on your mobile device.

Also, your firm may enforce a strict security policy and make 2FA mandatory.  

To turn on two-factor authentication:

1. Go to Settings. 

2. Toggle on Two-factor authentication.

3. Enter your TaxDome account password.

4. Click  Submit.

2. You’ll then see a list of applications (Google Authenticator, Authy, etc.) that can be used for two-factor authentication. Choose one to install on your phone, then tap Scan a QR code.

3. Click Next step on your computer screen, then scan the barcode with your phone and click Confirm.

Two-factor authentication is now enabled.

Note: Google Authenticator changes the code every 30 seconds, so if the one you type in is not accepted, enter the new one.

Enable backup authentication method (SMS)

We strongly recommend you enable our backup authentication method that sends you a code via text. If you lose access to your authenticator app, you’ll be able to use this method as backup and confirm your identity by typing in the code provided on your mobile device via text. 

To enable the backup authentication method that uses text, follow these steps:

1. Go to Settings, toggle on Turn on the backup authentication method (SMS), enter your TaxDome account password, and click Submit.

2. Enter your phone number with the country code and click  Next step.

3. Enter the six-digit code received via text, and click Verify. Your backup authentication method is now enabled.

Note: You have 10 tries to enable the backup authentication method. When you use them up, the Next step button is disabled. To enable it again, contact technical support. 

Sign in with 2FA enabled

Once two-factor authentication is enabled, you’ll be prompted to enter an authentication code whenever you sign in.

When prompted, open your authenticator app on your smartphone, then enter the provided code.

Note: Google Authenticator changes the code every 30 seconds, so if the one you type in is not accepted, enter the new one.

If you don’t have access to your authenticator app and you have turned on the backup authentication method, click Send SMS code to your phone. You can then use the code sent via text to your phone to log in.

Note: You get 5 tries to resend an SMS code per hour. When you use them up, you need to wait until you can do it again.

Having trouble signing in with 2FA enabled? 

If, for some reason, the code generated by your authenticator app is not allowing you to log on, click Contact us to send an email to your firm, asking them to disable two-factor authentication on your behalf.

Disable 2FA

If you don't want to use two-factor authentication to log in, you can disable it. 

Note: If your firm's security policy suggests using 2FA, you can't disable it on your own. Contact the firm's owner via the Contact us link. 

1. Go to Settings and toggle off Turn-off two factor authentication. 

2. Enter your TaxDome account password, then click  Submit.

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