Troubleshooting

Solutions for common issues and technical problems.

How to report a bug

If you encounter a bug, you can report it via the web portal or mobile app.

Learn how to change the default download folder of your computer or browser.

This false error appears when the client portal address is manually typed into the browser.

Sometimes, Gmail erroneously marks your firm's emails as 'dangerous' and shows a warning, or even moves the email to spam.

Learn about what issues can prevent you from logging in to your client portal and how to address them.

If you're experiencing any type of error with the client portal, try these basic troubleshooting steps.

This article covers common issues with the TaxDome mobile app and how to quickly resolve them.

Learn how to whitelist your firm's emails to ensure important communications reach your inbox.