I can’t log in (email or password issues)
Learn about what issues can prevent you from logging in to your client portal and how to address them.
Reset your password
If you've forgotten your password but remember your email address, follow these simple steps:
1. Click this direct link to reset your password, enter your email address, then click Get reset link.
2. Check your email inbox for a message from security@taxdome.com, then click on the Reset password link. Note: This link expires after 24 hours.
3. Create a new strong password that meets our security requirements. Enter the password twice to make sure there are no mistakes, then click on the Set new password button.
⚠️ SECURITY WARNING
Only open emails from security@taxdome.com and only click links that direct to taxdome.com domains to avoid phishing attempts. Always verify the sender's email address and link destination before clicking.
Strong password requirements
We’ve raised our password complexity requirements to meet the latest security best practices. To ensure your password is secure, it should include:
- 12 or more characters
- At least one uppercase letter
- At least two numbers
- At least two special characters (like !, $, %, etc.)
Weak example: Abc123
Strong example: T8r!Zk4$gN72#bl
Most browsers offer password generators, and we recommend using a trusted password manager to create a strong password.Some reliable options include:
- Bitwarden Password Generator
- 1Password Generator
- Your browser's built-in password generator (available in most modern browsers)
Using a strong, unique password is your first line of defense against unauthorized access. We recommend:
- Never reuse passwords across different sites or services
- Avoid using common words, patterns, or personal information
- Enable two-factor authentication (2FA) for an additional layer of security
Why your password may be rejected
As part of our security protocols, TaxDome actively checks passwords against databases of publicly exposed credentials like Have I Been Pwned to ensure they haven't been compromised in known data leaks from other websites or services.
If your chosen password is found on one of these lists, you'll receive an error message and will need to create a different password, even if it meets our complexity requirements. This helps prevent unauthorized access through credential stuffing attacks, where hackers attempt to access accounts using credentials stolen from other services.
We do not store or share your password during this process — it's securely checked using industry-standard methods.
TaxDome is SOC 2 Type II certified, which means our platform is regularly audited for security, availability, and data protection practices. Our commitment to security includes:
- Session resets as part of routine security improvements
- Blocking passwords found in public data sources
- CAPTCHA and rate-limiting protections
- Enterprise-grade network security
You can visit Have I Been Pwned at any time to check if your email address has been involved in a known data exposure.
Troubleshooting
Can't find the password reset email?
- Check your email address. Carefully review your email address to ensure there are no typos or mistakes, such as missing letters or incorrect punctuation.
- Check the Spam folder. If you haven't received our emails, check your spam folder.
- Whitelist our email. Sometimes, email providers block automatic messages from the system, considering them "unknown." To resolve this, add the email address security@taxdome.com to your email whitelist and try requesting the password reset link again.
Link expired?
Сlick on the expired link and request a new one.
Don't remember which email you used?
Contact your firm directly as they can help identify your account and initiate a password reset for you.
Account locked due to too many attempts?
If you've entered incorrect credentials 10 times in a row, your account will be locked for 30 minutes for security purposes. Wait for the lockout period to end or contact your firm for assistance.
