Mobile: Troubleshooting

Here, we troubleshoot issues that may come up with the TaxDome mobile app. He are the problems you may encounter, as well the quick fixes.  

Covered here:

The app is not responding. How do I close it? 

From time to time, to resolve an issue, you'll need to close the app completely, opposed to minimizing it and having it run in the background. Here’s how to force quit the TaxDome mobile app:


Go to the Apps section of your Settings, search for the Client Portal 2.0 app, then tap Force stop.


1. At the Home screen of the iPhone, or from within the app, swipe up from the bottom of the screen. (On an older iPhone, tap the Home button twice.)

2. When the App Switcher comes up, swipe left and right through the different app cards to find the TaxDome app.

3. Use a quick swipe upward to close the app.

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