Signing in (desktop and mobile)
Once you've activated your account, you can start using TaxDome from your desktop or mobile.
Covered here:
Signing in on desktop
1. Navigate to your firm's TaxDome URL. Alternatively, you can go to the TaxDome home page and click Sign in.
2. Enter your email address and your TaxDome password.
If you have accessed the sign-in page from the TaxDome home page, and you have access to more than one firm, you will be able to select the one you want to log in to.
3. Click SIGN IN.
4. If you've enabled two-factor authentication, you will also need to verify your identity by entering an authentication code. Open Google Authenticator or a similar application on your smartphone, then enter the provided code.
Note that the code in Google Authenticator changes every 30 seconds, so if it is not accepted by TaxDome, enter the new one you see in the app.
If you can't use Google Authenticator or a similar application, tap the No access to application? link to contact your firm member. They will disable two-factor authentication on your behalf.
5. If you have access to several accounts with your email, click Switch accounts to choose the account you want to access.
You will see a notification showing the current account you are logged in to at the top of the screen and to the left of the bottom.
You can close the notification at the top of the screen until your next login by clicking X to the far right of it.
Signing in on mobile
1. Once you have the TaxDome client mobile app installed on Android or iOS, open it, enter your email address and TaxDome password, then tap Sign in.
2. We will not ask for your TaxDome user credentials again until your password is changed. Instead, we ask that you create a PIN that you'll enter every time you open the app. You can select PIN code, biometric authentication or both.
To create a PIN code, enter four digits of your choice. You'll then be asked to confirm it on the next screen.
After confirming your PIN, we will ask you to allow biometric authentication. To use it, tap Turn on Face ID in the pop-up window. Otherwise, tap Maybe later.
Confirm biometric authentication by touching your sensor or by using Face ID.
If your email is linked to more than one firm, the app will prompt you to choose which firm you want to log in to.
That's it! You can now see your dashboard.
