Mobile: Secure instant Chats with tasks

Enhance your mobile experience by exploring secure instant chats with integrated tasks. Dive into creating chats, viewing and replying to them, and efficiently managing your tasks all on the go. Plus, discover how to add links to videos and check out the chat task history using the Audit Trail feature.

Covered here:

• Chats
• Creating chats
• Viewing and replying to chats
• Managing your tasks
• Add links to videos
• How to view chat task history: Audit trail

Chats

Chats is an in-app secure communication tool that allows you to create real-time chat threads, like DMs. Both you and your accountant receive notifications when a new chat is initiated. In Chats:

• You communicate with your accountant, asking and answering questions.
• Upload and download forms. More on managing files within chats. 
• All chats and attached files are stored in one spot. 
• You can attach files and embed videos from Loom, YouTube, Google Drive or Vimeo. 
• Your accountant can add tasks for you.
• Once a task is completed, you or your accountant checks it off.
• View all your tasks on a separate page if needed.
• Once everything in a thread is addressed, your accountant archives it.

Creating chats

If you have a question for your accountant, create a chat:

1. Go to the  Chats section in the navigation bar and tap Message firm.

2. Write a subject and tap Start to create a new chat thread. 

3. Compose a message, apply formatting, use bullets or numbered lists as needed, then tap Send.

Viewing and replying to chats

Once there’s a new chat, you’ll see a notification in the Home section under the Chats subsection. All pending chats, along with any included tasks, are displayed on your dashboard. Click the notification to view and respond.

You’ll always get a push notification when your accountant sends you a message or asks for additional info. Tap the notification to view it.

To access your chats, tap the Chats section in the navigation bar or tap the Chats subsection in the Home section. 

If you have unread chats, they will be highlighted in the Waiting for Action block, sorted chronologically by the latest response. 

The red number on the right indicates chats needing attention. Threads show the latest response, author, subject, and client task status. Unread threads have a red badge containing the number of unread chats and unchecked tasks.

Tap the thread title to view and reply. Read the message, type a reply in the message field, then tap the send icon when you’re done.

Managing your tasks

Your accountant might assign tasks for you inside a chat thread, resembling a to-do checklist. Tasks can be added or checked off by either you or your accountant.

Add links to videos

You can embed videos from Loom, YouTube, Google Drive, or Vimeo if you need to share them with your accountant. To do so:

1. Copy a link to a video.

2. Inside a chat thread, tap the plus icon and select  Embed video.

3. Paste the link and tap Attach.

4. Add any message and tap the send icon.

Now you and your accountant can watch the embedded video within the app.

How to view chat task history: Audit trail

See everything that has happened with a task inside a chat using the TaxDome’s audit log. You can find out when someone...

• ...added a task to a chat.
• ...deleted a task from a chat.
• ...checked off a task as completed.

To view a task’s history in a chat, long-tap the document in the chat thread or go to the  Attached tab and long-tap the chosen document, then tap Audit trail. 

• User: The first and last name, along with the email address, of any user who has made changes to the task.
• Event: Describes the action that occurred with the task.
• Server time: The timestamp indicating when the event took place on the server.
• Client time: The timestamp indicating when the event was perceived on the client's end.
• IP address: The unique numerical label assigned to the device that accessed or modified the task.
• Browser: The web browser application used during the event or mobile application.
• OS: The operating system within the web application context.