How to manage billing
Learn how to manage your billing effortlessly. This guide covers viewing payment history, understanding payment statuses, and more.
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View your payment history
To access and manage your payments information, go to Billing > Payments. Here, you can clearly see all payments made and take any actions that are needed from you (e.g., verify payment). Click the eye icon to see the details.
The following information is available here:
- Status: The status tags help you manage and organize your payments. They can be the one of following:
- Paid: A payment in full was successfully completed.
- Failed: Your bank declined the transaction. Try to pay again or contact customer service at your bank.
- Incomplete: There's an action required from your side (e.g. 3D Secure authorization needed).
- Verifying payment: The payment is being verified (mainly bank payments). The status will be changed to Paid once the bank approves the transaction. If something prevents the payment from going through, you’ll get a notification, and the payment status will switch to Incomplete (if the 3D Secure authorization is needed) or Failed.
- Date: The date that the payment was made. All payments are grouped by year.
- Payment source: This is information on how the payment was made: Credit Card, ACH, Check, or Cash will be indicated as the source.
- Description: This usually includes the payment details, e.g. credit payment, payment created with an invoice that was already paid, manual payment.
- Invoices paid: The invoice number for which the payment was made. You can click on the invoice number to view its details.
- Amount: The payment amount. You can also see the total amount for all payments made during the year.
- Refunded: If the payment was refunded, the green icon is displayed next to the description.
More managing payment options & FAQs
Aside from viewing your payment history, you may want to know where your invoices are located and your payment options. Below are guides for common scenarios:
- Your Billing page - where to find all your invoices
- Recurring invoices - how to review and sign them
- Payment methods - which are supported
- Credits - digital balance in your account that you can use to pay for services