How to manage billing

Table of Contents

View your payment history
More managing payment options & FAQs

Learn how to manage your billing effortlessly. This guide covers viewing payment history, understanding payment statuses, and more.

View your payment history

To access and manage your payments information, go to More > Billing > Payments. Here, you can clearly see all payments made and take any actions that are needed from you (e.g., verify payment).

The following information is available here:

Status: The status tags help you manage and organize your payments. They can be the one of following:
- Successful: The payment was successfully completed in full.
- Failed: Your bank declined the transaction. Try to pay again or contact customer service at your bank.
- Incomplete: There’s an action required from your side (e.g. 3D Secure authorization needed).
- Processing: The payment is being verified (mainly bank payments). The status will be changed to Successful once the bank approves the transaction. If something prevents the payment from going through, you’ll get a notification, and the payment status will switch to Incomplete (if the 3D Secure authorization is needed) or Failed.
Date: The date that the payment was made. All payments are grouped by year.
Payment method: How the payment was made: Credit or debit card, Bank debit, Check, or Cash.
Description: This usually includes the payment details, e.g. credit payment, payment created with an invoice that was already paid, manual payment.
Invoice: The invoice number for which the payment was made. You can click on the invoice number to view its details.
Total: The payment amount. You can also see the total amount for all payments made during the year.
Refund: Indicates if a refund was issued.
Required action: Indicates if any further action is required.
Payment number: The unique identifier of the payment.

To view the full details of a payment, click its payment number. The payment sidebar shows a breakdown of the payment amount, payment technology fee (if applicable), amount paid, and refunded amount and net total (if a refund was issued).

More managing payment options & FAQs

Aside from viewing your payment history, you may want to know where your invoices are located and your payment options. Below are guides for common scenarios: