Ensure you receive emails from your accounting firm

Your accounting firm uses TaxDome to securely manage your messages, documents, e-signatures, tasks, invoices, and other communication. Because of this, you may receive important emails from TaxDome on behalf of your firm—for example, when your accountant sends you a message, requests a document, shares something for signature, or sends you an invoice or reminder.

Add TaxDome email addresses to your contacts

To make sure you never miss these important updates, we recommend adding TaxDome’s email addresses to your contacts or safe senders list. This helps prevent messages from going to spam, junk, or promotions folders. You may receive emails from the following addresses:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]

These email addresses are part of the secure TaxDome platform your accounting firm uses. TaxDome is SOC 2 certified and uses encrypted communication to keep your information safe.

To add the email addresses to your contacts:

1. Open your contacts or address book.

2. Create a new contact.

3. Add the email addresses listed above to the contact.

4. Save the contact.

Or, follow the provider-specific instructions below to add a contact from an email you received.

Why adding these emails to your contacts helps

Email providers sometimes mislabel automated or system-generated messages—even when they’re from a trusted accounting firm. Adding our email addresses to your contacts tells your email provider these messages are legitimate, which helps ensure:

• you receive document requests and reminders
• message notifications reach your inbox
• signature requests are delivered without delay
• invoice and payment confirmations arrive
• account and security notifications do not get blocked

If any messages from your firm are not arriving, adding these email addresses to your contacts usually resolves the issue.

Allow all emails from the TaxDome domain (Outlook / Microsoft 365)

If you use Outlook Desktop or Microsoft 365, you can allow all messages from the entire TaxDome domain. This ensures all communications from your firm always reach your inbox.

Outlook desktop (Windows/Mac)

1. Open Outlook.

2. Go to Home > Junk > Junk Email Preferences.

3. Select the Safe senders tab.

4. Click the + button in the lower-left corner and enter taxdome.com

Microsoft 365 admin center

Your IT administrator can allow the entire TaxDome domain:

1. Open the Microsoft 365 Security admin center.

2. Go to Policies & rules > Threat policies > Anti-spam.

3. Select Allowed senders & domains.

4. Add taxdome.com

5. Save the policy.

How to add your firm’s emails to contacts from email

Follow the instructions for your email provider to add your firm’s email addresses to your contact list.

Gmail (web)

1. Open Gmail.

2. Open an email from your firm.

3. Hover over the sender.

4. Click the Add to contacts button.

Gmail (mobile app)

1. Open the Gmail app.

2. Open an email from your firm.

3. Tap the sender name.

4. Tap the Add to contacts button.

Outlook on the web

1. Go to Outlook.com.

2. Open an email from your firm.

3. Click the sender name.

4. Click the three-dot menu and select Add to contacts.

5. Click Save.

Outlook desktop (Windows/Mac)

1. Open Outlook.

2. Open an email from your firm and click the sender name.

3. Select Open Outlook contact….

4. Click Save & close.

Apple Mail (Mac)

1. Open Mail.

2. Open an email from your firm.

3. Click the sender name.

4. Select Add to contacts.

Apple Mail (iPhone/iPad)

1. Open the Mail app.

2. Open an email from your firm.

3. Tap the sender name and select View Contact Card.

4. Tap Add to existing contact or Create new contact.

Yahoo Mail

1. Open Yahoo Mail.

2. Open an email from your firm.

3. Hover over the sender.

4. Click Add to contacts.

5. Click Save.

Android email apps (Samsung Email, native apps)

1. Open your email app.

2. Open an email from your firm.

3. Tap the sender name.

4. Tap Add to contacts.

5. Save.

Email suppression

Sometimes an email address gets blocked from receiving TaxDome emails—usually if messages couldn’t be delivered (for example, the address is incorrect) or if the recipient marked them as spam. When this happens, you stop receiving all emails from the portal, including login codes, messages, and notifications. To fix this, contact your firm and ask them to request removal from the suppression list.

If you’re still not receiving emails

If you still don’t receive emails from your firm:

• Check your spam, junk, or promotions folders.
• Mark any email from your firm as not spam.
• Ensure your mailbox isn’t full.
• Confirm your email provider isn’t blocking automated emails.

If you continue to experience issues, contact your firm for assistance .