How to whitelist emails from your firm

Email delivery issues can prevent you from receiving important messages from your firm. Whitelisting ensures they always reach your inbox.

Why emails from your firm may not reach your inbox

Emails can fail to reach your inbox for several reasons:

• Bounces: If an email is undeliverable and “bounces” back to the sender, it may be due to factors such as an invalid or non-existent email address, a full inbox, or other delivery issues. After repeated bounces, that address may be added to the suppression list to prevent continued attempts to send emails to a consistently undeliverable address.
• Spam complaints: If you mark an email from your firm as spam or choose to unsubscribe from emails, your email address may be added to the suppression list to prevent further messages from being delivered and to comply with anti-spam regulations. To ensure delivery, avoid marking legitimate emails from your firm as spam.

Note

Users on the suppression list will not receive any notification emails from their firm, including alerts about new chat messages, requests, documents to sign, and other important updates.

What whitelisting means

Whitelisting means adding specific email addresses to your safe sender list. This tells your email provider to trust messages from these addresses and deliver them directly to your inbox, bypassing spam filters.

To receive all communications from your firm, you should whitelist the following addresses:

• notifications@taxdome.com — notifications about new documents, messages, and updates from your firm
• security@taxdome.com — security-related communications about your account

How to add TaxDome emails to your safe senders list

Gmail

1. Log in to Gmail.

2. Click Settings > See all settings > Filters and blocked addresses > Create a new filter.

3. Enter notifications@taxdome.com in the From field.

4. Click Create filter, check Never send it to spam, then click Create filter again.

5. Repeat for security@taxdome.com .

If you’ve already received TaxDome emails in your spam, open the Spam folder, open the email, and tap Report as not spam or click the X next to the Spam label. The email will be moved to your Inbox, and future messages from this sender will go directly to your Inbox.

Outlook Live

1. Sign in > Settings > Mail > Junk email.

2. Under Safe senders and domains, click + Add safe sender.

3. Enter notifications@taxdome.com > click Save.

4. Repeat steps for security@taxdome.com .

If you’ve already received a TaxDome email in your Junk Email folder, open the email, click It’s not junk, and it will be moved to your inbox.

Yahoo Mail

1. Go to Settings > More settings > Filters > Add new filters.

2. Enter notifications@taxdome.com .

3. Choose a folder to deliver these emails to > click Save.

4. Repeat steps for security@taxdome.com .

If you already have a TaxDome email in spam, open the email in the Spam folder > click Not spam. The message will be moved to your inbox, and future messages from this sender will be delivered to the inbox.

Zoho Mail

1. Log in > Settings > Anti-spam > Email address.

2. In Allowed List / Blocked List, click + Add > enter notifications@taxdome.com > Add.

3. Repeat for security@taxdome.com .

If you already have a TaxDome email in your spam, open the email, click Show more actions, and select Mark as not spam to restore it to your inbox.

AOL Mail

1. Log in > Contacts > Add new contact.

2. Enter notifications@taxdome.com > Save.

3. Repeat for security@taxdome.com .

If you already have a TaxDome email in your spam, open the Spam folder, select the email, and click Not Spam. Future messages from this sender will be delivered to the inbox.

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