Troubleshooting

Solutions for common issues and technical problems.

How to report a bug

If you encounter a bug, you can report it via the web portal or mobile app.

Learn how to change the default download folder of your computer or browser.

This false error appears when the client portal address is manually typed into the browser.

Sometimes, Gmail erroneously marks your firm's emails as 'dangerous' and shows a warning, or even moves the email to spam.

Common login, portal address, and password issues in the client portal, and how to fix them.

If you're experiencing any type of error with the client portal, try these basic troubleshooting steps.

Learn how to add your firm's email addresses to your contact list to ensure important communications reach your inbox.

Get technical help with TaxDome through the support link in your portal.